Frequently Asked Questions
On this page, you will find frequently asked questions.
We are here to answer your questions and provide you with the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.
Question #1: How long does it take to receive my order?
Answer: Here are our estimated delivery times:
- Processing time: 1–2 business days
- Shipping time: 6–8 business days
- Estimated total delivery time: 7–10 business days
You can find more information in our shipping policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within Germany, France, the United Kingdom, and the United States on all orders.
You can find more information in our shipping policy.
Question #3: Where is ZevoPets.de located?
Answer: ZevoPets.de is an online pet supplies store based in the Netherlands. We offer a carefully selected range of high-quality products and currently deliver exclusively within Germany, France, the United Kingdom, and the United States.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it free of charge. Please contact us and return the item within 30 days.
You can find more information in our return policy.
Question #5: Can I cancel my order after purchase?
Answer: Yes, you can cancel your order within 24 hours. Please contact us in time.
Question #6: What is your return policy?
Answer: We offer a simple and straightforward return process.
You can find all the details on our return policy.
Question #7: When will I receive my refund after a return?
Answer: Once we receive and inspect the returned item, your refund will be processed.
Refunds typically appear within 7 business days on your original payment method – depending on your bank or payment provider.
Details in our refund policy.
Question #8: Do you offer a guarantee on your products?
Answer: Yes, we offer a 30-day guarantee on all purchases.
For more information, please see our Return Policy.
Question #9: How can I contact customer service?
Answer: You can reach our support team via the Contact page or by email at:
📧 info@zevopets.de
Question #10: Do you ship internationally?
Answer: We currently deliver within Germany, France, and the United Kingdom.
Question #11: Do you have a physical store that I can visit?
Answer: We are a pure online store, which allows us to offer you the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer service team for more information.
Question #13: How does an exchange work?
Answer: You can find details about exchanges in our Return Policy.
Question #14: How can I track my order?
Answer: You can track your order on the Order Tracking page on our website.
Information about the website operator
Name of the Managing Director: Zevopets
Company Number: 75856174
VAT Identification Number: NL002416624B88
Email: info@zevopets.de
Address: Overwegwachter 4, 3034 KG Rotterdam, Netherlands
You can reach us by email at: info@zevopets.de, or visit our Contact page, or check our frequently asked questions.
Customer Service Hours:
Monday to Friday: 08:00 – 20:00
Saturday: 10:00 – 18:00
Sunday: closed
We do our best to respond to your email within 1-2 business days.