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Payment options

1. Accepted Payment Methods

At ZevoPets.de, you can pay securely and conveniently using the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express
  • Bank Transfers (for large orders – contact us for more details)
  • Apple Pay & Google Pay
  • PayPal

All payments are encrypted and comply with the highest security standards. Simply select your preferred payment method at checkout.

All payments are processed in Euro (EUR), British Pounds (GBP), and US Dollars (USD).

2. Payment Processing

Payment must be completed at the time of purchase.
Orders will only be processed or shipped after full payment has been received.
If a payment is declined or fails, the order will not be confirmed.

3. Prices & Currency

All prices listed on ZevoPets are in Euro (EUR), British Pounds (GBP), and US Dollars (USD).
Prices may change without prior notice.
Any applicable taxes and shipping costs will be calculated at checkout.

4. Secure Payment Processing

The ZevoPets shop uses SSL encryption and trusted payment providers to ensure your transactions are protected.
We do not store credit card or payment data.

5. Refunds & Chargebacks

Refunds are processed according to our return and refund policy.
Unauthorized chargebacks will be contested. If you have any issues, please contact us first at info@zevopets.de

6. Fraud Prevention

The ZevoPets shop reserves the right to cancel or hold orders suspected of fraud or unauthorized activity.
For high-value transactions, additional identity verification may be requested.

Information about the Website Operator

Managing Director's Name: Zevopets

Company Number: 75856174
VAT Identification Number: NL002416624B88

Email: info@zevopets.de

Address: Overwegwachter 4, 3034 KG Rotterdam, Netherlands

You can reach us by email at: info@zevopets.de, or visit our Contact page, or check our Frequently Asked Questions.

Customer Service Hours:
Monday to Friday: 08:00 – 20:00
Saturday: 10:00 – 18:00
Sunday: closed

We do our best to respond to your email within 1-2 business days.