Terms of service
General Terms and Conditions
OVERVIEW
This website is operated by Zevopets. Throughout the site, the terms "we," "us," and "our" refer to Zevopets. Zevopets provides you with this website, including all information, tools, and services available from this website, on the condition that you accept all the terms, conditions, policies, and notices listed here.
By visiting our website and/or purchasing a product from us, you accept our "Service" and agree to the following General Terms and Conditions ("GTC", "Terms"), including additional terms and policies referenced herein and/or available via hyperlink. These GTC apply to all users of the website, including but not limited to visitors, providers, customers, merchants, and/or content contributors.
Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use the services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.
All new features or tools added to the current shop are also subject to the Terms of Use. The current version of the Terms of Use can be viewed at any time on this page. We reserve the right to change, replace, or update parts of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to review this page regularly for changes. Continued use or access to the website after changes have been posted constitutes acceptance of those changes.
Our shop is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that enables us to sell our products and services to you.
SECTION 1 – TERMS FOR THE ONLINE SHOP
By agreeing to these Terms of Use, you confirm that you are of legal age in your country of residence or that you are of legal age and have given us your consent to allow your minor dependents to use this website.
You may not use our products for illegal or unauthorized purposes and must not violate laws in your jurisdiction when using the service (including but not limited to copyright laws).
You may not transmit worms, viruses, or other harmful code.
A violation of any of the terms will result in immediate termination of your services.
SECTION 2 – GENERAL TERMS
We reserve the right to refuse service at any time and for any reason.
You understand that your content (excluding credit card information) may be transmitted unencrypted and may involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, copy, sell, resell, or exploit any part of the service, the use of the service, or access to the service or any contact on the website through which the service is provided without our express written permission.
The headings used in this agreement are for convenience only and do not limit or affect these terms in any way.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We accept no responsibility if the information provided on this website is not accurate, complete, or current. The material on this website is for general informational purposes only and should not be used as the sole basis for decisions without consulting additional, more accurate, complete, or current information sources. Any reliance on the material on this website is at your own risk.
This website may contain certain historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to change the contents of this website at any time but are not obligated to update the information on our website. You agree that it is your responsibility to monitor changes on our website.
SECTION 4 – CHANGES TO THE SERVICE AND PRICES
Prices for our products may change at any time without prior notice.
We reserve the right to modify or discontinue the service (or any part of it or content therein) at any time without prior notice.
We are not liable to you or any third party for changes, price changes, suspensions, or discontinuation of the service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may be available only in limited quantities and are subject solely to our return policy regarding returns or exchanges.
We have made efforts to display the colors and images of our products appearing in the shop as accurately as possible. However, we cannot guarantee that the color representation on your screen is accurate.
We reserve the right – but are not obligated – to restrict the sale of our products or services to certain persons, geographic regions, or jurisdictions. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or pricing may be changed at any time and without prior notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service on this website is void where prohibited by law.
We do not guarantee that the quality of products, services, information, or other material you have purchased or received will meet your expectations or that errors in the service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same customer account, credit card, and/or billing and/or shipping address. If we modify or cancel an order, we may attempt to notify you using the email address and/or billing address/phone number provided at the time of order. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made in our shop. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.
For more details, please see our return policy.
SECTION 7 – OPTIONAL TOOLS
We may enable you to access third-party tools over which we have no monitoring, control, or influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement. We assume no liability arising from or related to your use of optional third-party tools.
Any use by you of optional tools offered through the website is solely at your own risk and discretion, and you should ensure that you are familiar with the terms under which the tools are provided by the respective third parties and agree to them.
We may also offer new services and/or features through the website in the future (including the release of new tools and resources). Such new features and/or services are also subject to these Terms of Use.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available through our service may contain materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or its accuracy and do not guarantee or assume liability for materials or websites of third parties or for other third-party materials, products, or services.
We are not liable for damages or impairments related to the purchase or use of goods, services, resources, content, or other transactions conducted in connection with third-party websites. Please carefully review the policies and business practices of the respective third party and ensure you understand them before entering into a transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the respective third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you submit certain submissions to us upon our request (e.g., contest entries) or send us creative ideas, suggestions, plans, or other material without solicitation—whether online, by email, by mail, or otherwise (collectively "comments")—you agree that we may edit, copy, publish, distribute, or otherwise use them at any time without restriction. We are not obligated to treat comments as confidential, pay compensation, or respond to comments.
We may, but are not obligated to, monitor, edit, or remove content that we, at our sole discretion, consider to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates the rights of third parties or these terms of use.
You agree that your comments do not infringe on the rights of third parties, including copyrights, trademark rights, privacy rights, or other personal or property rights. You also agree that your comments do not contain defamatory, unlawful, abusive, or obscene material and do not contain computer viruses or other malware that could affect the operation of the service or any related website. You must not use a false email address, impersonate another person, or otherwise mislead us or third parties about the origin of your comments. You alone are responsible for the comments you make and their accuracy. We assume no responsibility or liability for comments posted by you or third parties.
SECTION 10 – PERSONAL DATA
The transmission of personal data through the shop is subject to our privacy policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our website or in the service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping costs, delivery times, and availability. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice (even after you have placed your order) if information in the service or on a related website is inaccurate.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set forth in these Terms of Use, you are prohibited from using the website or its contents: (a) for any unlawful purposes; (b) to solicit others to perform or participate in unlawful acts; (c) to violate international, federal, state, or local regulations, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) for spam, phishing, pharming, pretexting, crawling, or scraping; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the internet. We reserve the right to terminate your use of the service or any related website if you violate any of the prohibited uses.
SECTION 13 – DISCLAIMER OF LIABILITY; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
You agree that we shall not be liable for any claims, losses, damages, liabilities, and expenses (including reasonable attorney's fees) arising from your use of the website or from a breach of these Terms of Use.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless us as well as our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any third-party claims or demands – including reasonable attorney's fees – arising from your violation of these Terms of Use or the documents incorporated herein by reference, or from your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY CLAUSE
If any provision of these Terms of Use is deemed unlawful, void, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by law, and the unenforceable part shall be considered severed from these Terms of Use. Such a determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 16 – TERMINATION
Obligations and liabilities incurred prior to the termination date shall remain in effect for all purposes even after termination of this agreement.
These Terms of Use apply unless and until terminated by you or us. You may terminate these Terms of Use at any time by informing us that you no longer wish to use our services or by ceasing to use our website.
If, at our sole discretion, you fail to comply with any provision of these Terms of Use or if we suspect that you have failed to comply with a provision, we may terminate this agreement at any time without prior notice. You remain liable for all amounts due up to and including the termination date, and we may deny you access to our services (or parts thereof).
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Use does not constitute a waiver of such right or provision.
These Terms of Use, along with any policies or operating rules published on this website or in connection with the service by us, constitute the entire agreement and understanding between you and us and govern your use of the service. They replace all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including earlier versions of these Terms of Use).
SECTION 18 – APPLICABLE LAW
These Terms of Use, as well as any separate agreements under which we provide you with services, are governed by the laws of the United States of America and are to be interpreted accordingly.
SECTION 19 – CHANGES TO THE TERMS OF USE
The current version of the Terms of Use can be viewed at any time on this page.
We reserve the right to update, change, or replace parts of these Terms of Use at any time at our sole discretion by posting the relevant updates and changes on our website. It is your responsibility to regularly check our website for changes. Continued use of or access to our website or the service after the posting of changes to these Terms of Use constitutes acceptance of those changes.
Information about the website operator
Name of the Managing Director: Zevopets
Company Number: 75856174
VAT Identification Number: NL002416624B88
E-mail: info@zevopets.de
Address: Overwegwachter 4, 3034 KG Rotterdam, Netherlands
You can reach us by email at: info@zevopets.de, or visit our contact page, or take a look at our frequently asked questions.
Customer Service Hours:
Monday to Friday: 08:00 – 20:00
Saturday: 10:00 – 18:00
Sunday: closed
We do our best to respond to your email within 1-2 business days.