Privacy Policy

Last updated: September 1, 2025

This privacy policy describes how Zevopets (the "Website," "we," "us," or "our") collects, uses, and discloses your personal data when you visit the Zevopets.de website (the "Website"), use our services, make a purchase, or otherwise communicate with us through the website (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" refer to you as a user of the services, whether you are a customer, website visitor, or another person whose data we have collected under this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy
We may update this privacy policy from time to time, among other things, to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the website, adjust the "Last Updated" date, and take any other legally required actions.

How we collect and use your personal data
To provide our services, we collect personal data about you from various sources, as listed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may also use the information collected about you to communicate with you, provide or improve the services, fulfill legal obligations, enforce applicable terms of use, and protect or defend the services, our rights, and the rights of our users or third parties.

What personal data we collect
The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term "personal data," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you
Information you provide to us directly through our services may include:

• Contact details, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security.
• Customer service information, including the content you provide in communication with us, e.g., when sending a message through the services.

Some features of the services require you to provide us with certain information about yourself directly. You may choose not to provide this information – however, this may result in your inability to use or access certain features.

Information we collect about your usage
We may also automatically collect certain information about your interaction with the services (“usage data”). For this, we may use cookies, pixels, and similar technologies (“cookies”). Usage data may include information about how you access and use our website and your account – including device information, browser information, information about your network connection, your IP address, and other data regarding your interaction with the services.

Information we receive from third parties
Finally, we may receive information about you from third parties, including providers and service providers who may collect data on our behalf, such as:

• Companies that support our website and services, such as Shopify.
• Our payment service providers collect payment information (e.g., bank account details, credit or debit card data, billing address) to process your payments, fulfill your orders, and provide you with the products or services you requested – to fulfill our contract with you.
• When you visit our website, open or click on emails from us, or interact with our services or advertisements, we – or third parties we work with – may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties will be handled in accordance with this privacy policy. See also the section below: Websites and Links from Third Parties.

How we use your personal data

Provision of products and services.
We use your personal data to provide you with services and fulfill our contract with you – including processing your payments, executing your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, managing, and maintaining your account, organizing shipping, handling returns and exchanges, as well as other functions related to your account.
We can also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may want to use. In this case, Shopify processes your data in accordance with its privacy policy and consumer privacy policy.

Marketing and advertising.
We may use your personal data for marketing and advertising purposes, e.g., to send you marketing, advertising, and promotional communications via email, SMS, or mail, as well as to display advertisements for products or services to you. This also includes using your data to better tailor our services and advertising on our website and other websites to you.
If you are located in the EU/EEA, this data processing is based on our legitimate interest in selling our products in accordance with Art. 6 para. 1 lit. f GDPR.

Security and fraud prevention.
We use your personal data to detect, investigate, or respond to potential fraudulent, illegal, or malicious activities. When you use the services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other login information with others. If you suspect that your account has been compromised, please contact us immediately.
For residents of the EEA, the legal basis for this data processing is our legitimate interest in the security of our website in accordance with Art. 6 para. 1 lit. f GDPR.

Communication with you and improvement of our services.
We use your personal data to provide customer support and improve our services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you, in accordance with Art. 6 para. 1 lit. f GDPR.

Cookies
Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with the operation of our shop via Shopify, see: https://www.shopify.com/legal/cookies.
We use cookies to operate and improve our website and services (including storing your actions and preferences), to conduct analytics, and to better understand user behavior (in our legitimate interest to manage, improve, and optimize the services).
We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertisements offered on our and other websites to you.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies. Please note that removing or blocking cookies may negatively impact your user experience and may cause certain services, features, or overall functionality to not work properly or become unavailable.
Additionally, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.

How we share personal data
Under certain circumstances, we may share your personal data with third parties – for contract fulfillment, legitimate interests, or other reasons in accordance with this privacy policy. Such circumstances may include:

• To providers or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• To business and marketing partners to provide services and show you advertisements. Our business and marketing partners use your data in accordance with their own privacy policies.
• When you instruct us, request us, or otherwise consent to the sharing of certain information with third parties – for example, for the shipment of products or through the use of social media widgets or login integrations – this is done with your consent.
• To our affiliates or within our corporate group, in our legitimate interest to operate a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to fulfill legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms of use, and to protect or defend the services, our rights, and the rights of our users or third parties.

We share the following categories of personal and sensitive personal data about users for the purposes mentioned above under "How we collect and use your personal data" and "How we share personal data":

We do not use or disclose sensitive personal data without your consent and do not use it to infer personality traits.

Websites and links of third parties
Our website may contain links to websites or other online platforms operated by third parties. If you follow such links to websites that are not affiliated with us or controlled by us, you should carefully review their privacy and security policies as well as other terms and conditions.
We make no guarantees and are not responsible for the privacy or security of such websites – including the accuracy, completeness, or reliability of the information provided there.
Information you provide in public or semi-public areas – including those you share through third-party social networks – may also be viewed by other users of the services and/or users of these third-party platforms, without restriction on their use by us or third parties.
The inclusion of such links on our website does not, by itself, constitute an endorsement of the content of these platforms or their owners or operators, unless explicitly stated in the context of our services.

Data from children
The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details provided below to request the deletion of this data.

At the time this privacy policy comes into effect, to our knowledge, we have no actual knowledge that we "share" or "sell" personal data of individuals under 16 years old (as these terms are defined under applicable law).

Security and Retention of Your Data
Please note that no security measure is completely or impervious, and we cannot guarantee "complete security." Additionally, the transmission of information to us during transport may not be secure. Therefore, we recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

How long we retain your personal data depends on various factors – for example, whether we need the data to manage your account, provide services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights
Depending on your residence, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in some cases, we may deny your request under legal provisions.

• Right to Access / Knowledge: You may have the right to request access to the personal data we hold about you, including information on how we use and share your data.
• Right to Erasure: You may have the right to request that we delete personal data that we hold about you.
• Right to Rectification: You may have the right to request the rectification of inaccurate personal data that we hold about you.
• Right to Data Portability: You may have the right to receive a copy of your personal data and request that we transfer it to a third party under certain circumstances and with certain exceptions.
• Right to Restrict Processing: You have the right to request that we stop or restrict the processing of your personal data.
• Withdrawal of Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time.
• Right to Appeal: You may have the right to appeal our decision if we reject your request. You can do this by responding directly to our rejection.
• Managing communication settings: We may send you promotional emails. You can unsubscribe from receiving such messages at any time by using the unsubscribe option in our emails. If you unsubscribe, we may still send you non-promotional emails, e.g., regarding your account or orders you have placed.

You can exercise any of these rights either through the relevant features on our website or by contacting us using the contact details provided below.

We will not disadvantage you for exercising any of these rights. To verify your identity, we may request information from you, e.g., your email address or account information, before we respond substantively to your request.

In accordance with applicable legal provisions, you may also appoint an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request, we require proof that you have authorized the representative to act on your behalf. If necessary, you may need to confirm your identity directly to us as well.

We will respond to your request within the legally required timeframe.

Complaints
If you have complaints about how we process your personal data, please contact us using the contact details provided below.
If you are not satisfied with our response to your complaint, you may – depending on your residence – have the right to appeal our decision by contacting us again using the contact details provided below, or you can file a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International users
Please note that we may transfer, store, and process your personal data in countries outside your country of residence. Your personal data will also be processed by employees as well as third-party providers and partners in those countries.

Information about the website operator

Name of the Managing Director: Zevopets

Company Number: 75856174
VAT Identification Number: NL002416624B88

E-mail: info@zevopets.de

Address: Overwegwachter 4, 3034 KG Rotterdam, Netherlands

You can reach us by email at: info@zevopets.de, or visit our contact page, or take a look at our frequently asked questions.

Customer Service Hours:
Monday to Friday: 08:00 – 20:00
Saturday: 10:00 – 18:00
Sunday: closed

We do our best to respond to your email within 1-2 business days.